Common questions

Common questions we hear from potential franchisee candidates

Here are some of the most frequently asked questions about Home Services Franchises and we hope our answers will help give you a clear understanding of our business model and what it can do for you. If you have further questions or would like to get additional information, please fill out our online enquiry form 

Question: Why join a franchise rather than just set up my own independent business?

• Franchisees immediately inherit the brand awareness of an established recognized business
• Franchisees are provided with invaluable, comprehensive training: not just in the service skills you are offering, but also in your OH&S responsibilities, Business Administration, Book-keeping, and a Personal Development Program to ensure you reach your goals in life and business.
• Customers. You will gain access to all job enquiries generated in your territory
• You will have lower cost of supplies. Franchisees are able to leverage the discount prices that United Home Services is able to acquire through our group purchasing power.
• You will have access to sophisticated, innovative marketing programmes that makes use of all available tools--everything from Yellow Pages to Local Papers to Websites and Direct Mail—in addition to the large volume of referral work a business as big as United Home Services generates.
• "Being in Business for Yourself but not By Yourself" means that you have a proven network  of professional that  will help you when you need it
• Initial Business Setup. United Home Services will assist in getting you up in business quickly and efficiently, taking care of Name Registrations, opening Bank Accounts, and taking out appropriate Insurance coverage. We set up over 20 new franchises a year and know exactly what is required and how to get it.

Question: How do I contact the closest Regional Franchisor?

To find the location and contact and location details of the Regional Franchisors click here.  

Question: Does United Home Services Conform to the Franchising Code of Conduct?

Yes. United has been Franchising for over 10 Years and welcomed the introduction of the Franchising Code. It provides protection for both Franchisees and Franchisors and has helped weed out many unprofessional franchises that existed in the past. United is a member of the Franchise Council of Australia and is committed to ensuring that our system complies with the best practice initiatives promoted and policed by this organization. 

Question: Do I need any specific cleaning industry or previous franchising experience?

The short answer to this question is simply no, however you need the right character and attitude. With our established training programme and simple business system, the United Home Services franchises are easy to become proficient at. We feel confident that we can train anyone to become a good cleaner; what we can't do is give you the right attitude. We can't teach you to be honest if you're not and we can’t teach you to be a hard worker if you're not. That's why we are so careful about who we take on. 

Question: Does United Home Services offer income guarantees?

We boast that we are the "Best Backed, Lowest Risk Franchise in Australia." Besides the in-depth sales and marketing training as well as the numerous regional leads provided; we offer newly opened franchisees our Work Availability Guarantee (WAG). This programme is to assist new partners during their startup phase. It is a programme that guarantees franchisees that they will receive a pre-determined income while they are getting organized and beyond the learning curve. Though most franchisees find this very helpful during the very beginning of operations, most quickly forget the initial WAG as their businesses are successfully over performing these initial levels.

Question: How Much Money can I Make?

How much money you make really depends on you and how much you are willing to work. Home Services, whether it be Cleaning, Gardening, Carpet Cleaning or Ironing, is really about the provision of skilled labour. But working more hours is not the only way to make money out of this business. As your business grows the opportunity to employ your own team becomes a real option, and when you start to do this you start to duplicate your time. A United Home Services Regional Manager will be there for you to discuss all requirements for employed staff working under the United Home Services banner. 

Question: How Much Money do I need to Get Started?

This will depend on the service you are interested in, the territory you buy, and the income level you want to achieve. The normal range in estimated anywhere from $10k to $35k.  

Question:  Are there any Ongoing Fees?

Yes. At United you pay one "EASY" flat, ongoing fee and NOT a percentage of Turnover. It's your business—the more you earn, the more you keep. 

Question: Does it matter what nationality I am or if I am a man or a woman?

It certainly does not. Honesty, integrity and a willingness to work hard are vital to success, as are communication skills. You do need, however, the ability to read, write and speak English. 

Question: Can I Trust Your Company?

Yes. But don't just accept what we say—ring some of our franchisees. We will provide you with a full list and their phone numbers for you to choose who you ring, not just a standard list prepared by us. Also, please note that we have been operating as a successful business for over 10 years and in that time have never had any legal disputes and have never been unable to pay our debts on time. 

Question: Where can I get further information?

If you have further questions or would like to get additional information, please fill out our online enquiry form.

Or, call us directly at:  1-800-222-899